Frequently Asked Questions
Questions the counter is asked most often, about the stock and about ordering. If yours is not here, write to us.
About what we sell
Is wheat straw dinnerware microwave safe?
Yes. The wheat straw sets we stock are rated for microwave and dishwasher use. Melamine sets are dishwasher safe but must not be microwaved — this is stated on each product page.
Is it really unbreakable?
It will not shatter when dropped, which is what the term means in practice. It can still crack under a heavy impact, and it will scratch if you cut on it with a serrated knife.
What size service should I buy?
Sets are sold by covers — four, six, eight or twelve. The piece count per cover varies by set and is itemised on the product page.
How is delivery charged?
Flat $6.75 across the United States, and free once the order reaches $40.
Do you take trade enquiries?
Yes. Call ((212) 674-2960 during our hours, Mon–Fri: 9:00 AM–4:30 PM | Sat–Sun: Closed, and we will quote on quantity.
Ordering, delivery and returns
Do you ship outside the United States?
No. We deliver to United States street addresses only, and we cannot ship to freight forwarders.
How do I track my order?
Tracking is emailed when the label is created. You can also enter your order number on our Track Order page.
How can I pay?
Checkout accepts Cash on delivery. The Payment Policy explains how and when payment is taken.
Can I cancel after ordering?
Yes, at no cost, any time before the parcel is handed to the carrier. See the Cancellation Policy.
Do you have a physical shop?
Yes — 209 Bowery, New York, NY 10002, United States, open Mon–Fri: 9:00 AM–4:30 PM | Sat–Sun: Closed.